eConsult: seek help for your medical concern without having to come to the surgery
eConsult has been developed by NHS doctors and has been in use in the practice very successfully over the last couple of years. It has great self-care advice and helps you determine the right course of action for anything from a sore throat or a bad back, skin problems to fertility advice. If any of your symptoms are seriously worrying, the system flag that you need emergency help.
The on-line eConsult questionnaire comes straight to the practice and is reviewed by our own GPs. You can eConsult about a specific problem, or raise a general query with our GPs anytime of the day or night. You are guaranteed a response by the end of the working day after we receive the eConsult. eConsult can save a visit to the surgery, getting you the advice and reassurance you need to do what is right for your condition. Click here to get started with eConsult
National GP Survey - circulating now. Please complete it if you receive one
Twice a year NHS England sends out millions of questionnaires asking people about their experience of general practice. Recipients are chosen at random from all over the country. The results provide an important 'patient-eye' view of the services provided across the country as a whole (to inform the Government if their funding is effective/sufficient, for example) - and also details on specific practices. No personal information is gathered, but the more people that complete the survey, the more accurate is will be. We, and the national team, would encourage anyone who receives a survey form to complete and return it. Thank you.
Dr Peckham retiring at the end of March
Dr Jane Peckham, who has been a GP partner at The Wilson Practice for 24 years, is retiring from the partnership at the end of March. She will be sorely missed by patients, by everyone in the practice and by colleagues across North Hampshire.
“Dr Peckham has been at the practice since before it was renamed as The Wilson Practice”, commented managing partner Dr Andrew Fellows. “She has seen many young patients grow up and come back with children of their own and has been a source of wise clinical advice within the practice. Her role in driving quality improvements and as a champion for safeguarding has greatly benefited patients and the practice as a whole.”
Dr Peckham is stepping back from the partnership in order to develop her wider interests both medically and personally: she plans to continue her work on leg ulcer treatment and to work as a GP in Hampshire and the Isle of Wight in a more flexible arrangement.
Dr Fellows added, “We are very sorry to be saying farewell to Jane, but we are pleased that Dr Ben Bowsher is joining us shortly to cover Dr Peckham’s patients for the next six months, whilst we plan how to cover her absence in the longer term.”
The practice is keen to assure patients that there will be a good handover between the doctors, so it is not necessary to book a ‘farewell’ appointment with Dr Peckham or an introductory one with Dr Bowsher. Whilst the sentiment is understood, pressure on GP appointments is such that this is not a good use of clinical time and may deny an appointment to a patient who really needs it.
CASES OF FLU DOUBLE - IT'S NOT TOO LATE TO GET YOUR JAB
The practice is concerned that some people who routinely have their annual flu vaccination have put it off this year, and are putting themselves at risk.
Confirmed cases of flu doubled last week, with thousands of people seeking help from GPs and hospitals. The flu vaccination is a good match for the virus circulating this year.
Nationally, under half of adults under 65 with a chronic health condition have had the jab. For the Wilson Practice, figures are slightly better, but there are still lots of vulnerable people unprotected.
"Uptake in the over-65s is higher," commented managing partner, Dr Andrew Fellows, "but we continue to stress that flu is a very nasty condition that can kill. We urge everyone who is eligible to make contact with the practice, or book a jab on-line. It's not too late."
We have appointments most afternoons - BOOK NOW! You can do this on-line if you have registered for on-line booking, or by telephoning Reception
Am I eligible for a flu jab? - find out here
MEDICINE SUPPLIES SECURE POST-BREXIT
The Department of Health and Social Care (DHSC) has arrangements in place to ensure that medicines and other clinical supplies will not be affected in the event of a 'no deal' Brexit.
Patients and everyone involved in the provision of patient care are being told: 'DO NOT STOCKPILE SUPPLIES', as this may compromise availability for others.
The practice will only provide prescriptions for usual quantities and asks patients to remain sensitive to medicines waste and only to order repeat prescriptions for items that are required.
Help yourself healthy
The NHS is a marvellous resource, but as we all know it is stretched. The NHS has backed a practical Self care initiative to help give us all confidence to take control of those minor health issues that crop up from time to time. There are some really useful fact sheets - on everything from heartburn and low back pain, through acne and constipation to eczema and sprains an strains. See for yourself at www.selfcareforum.org/fact-sheets/
Welcome: Dr Salt
Dr Daisy Salt joined the practice in February as a GP Registrar and will be with us until the summer. Dr Rickard provides her mentorship in the practice.
Improved Access: you can now see a GP or nurse later in the evening or on a Saturday or Sunday morning
We are working with Bentley Village Surgery, Boundaries Surgery in Four Marks and Chawton Park Surgery as ‘The A31 Group of Practices’, to offer patients access to additional GP and nurse appointments. From the beginning of May it has been possible to book routine appointments with a GP or nurse on weekday evenings until 8:00pm and on Saturday mornings from 8:00am – 10:00am. The clinicians working in these clinics are not available for urgent or emergency medical needs or for home visits.
To book an 'Improved Access' appointment, please speak to a member of our reception team by calling on 01420 84676 or popping into the practice. Unfortunately the constraints of the 'shared IT system' means that currently you can only book these appointments during our normal hours (8:00am - 6:30pm Monday - Friday), and they cannot be booked on-line. If available, you will be offered an appointment one of the four participating surgeries.
These sessions are staffed by doctors, nurses, healthcare assistants and receptionists from across the group of practices. You will be asked for your consent to share your medical records before an appointment is made for you with a clinician who does not routinely work for The Wilson Practice; if you provide consent it will enable that person to see your medical records and enter the details of your consultation into them.
NEW FROM 1 October is a link with HantDoc (North Hampshire Urgent Care) to offer routine GP appointments on Sunday mornings (9am - 12 noon) for patients across North Hampshire. These 15 minute appointments are at Basingstoke Hospital (RG24 9NA) and are also bookable through Reception.
Connect to Support Hampshire: health, including mental health and dementia, learning and physical disabilities and older people's health information and advice for all
Connect to Support Hampshire is a source of information and advice, as well as a directory of services available for adults in Hampshire.
This website can be used to assist in sign-posting patients to services, key resources and websites that can help with many areas of life including:
- Coping in later life
- Mental Health
- Health and Well-being (including Well-being Centres)
- Learning and physical disabilities
Important message for 24 year old women - and all women over 24...
“A smear test lasts 5 minutes – the impact of cervical cancer lasts a lifetime”
If you are 24 you will be receiving your first-ever invitation for a smear test in the next few months. It’s a late-ish ‘coming of age’ event – and one you should not ignore.
You’ll be invited for a smear every five years – but as the poster says – it’s five minutes from your life – and it could save your life – so don’t miss your first one.
For more information – including a really helpful and reassuring video about what to expect at a smear test – check out www.jostrust.org.uk
Measles is on the increase in England - are you protected?
We welcome and are grateful for your feedback
We welcome patient feedback on the care and treatment we provide, and suggestions for changes or improvements you would like the practice to consider. You can complete a very simple paper survey in the surgery, or you can do it on-line by clicking 'Would you recommend?' (below) or at www.leavemyfeedback.com/4674. You can also leave feedback on the NHS Choices website (www.nhs.uk). Your views are important to us. Thank you for taking the time to respond.
You can have access to your medical record on-line
Why might this be useful? You can check results of blood tests, refer back to recent consultations, confirm your medications or immunisation dates and refresh your memory before attending an outpatient appointment, for example; and of course, you can ensure we have your latest contact details. Click here for an application form. You will need to come to the surgery in person with the completed form plus photo ID and proof of address to register for this service.
If you are a CARER, for a family member or someone else, please let Reception know
There are a number of services, including a FREE FLU JAB, available to carers to help them look after their own health. Please take a look at the Carers section below.