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APPOINTMENT AVAILABILITY AND CAPACITY

The practice works hard to match the provision of GP and nurse appointments with demand, managing the split between 'on the day/urgent' appointments, 'a few days ahead' appointments and pre-bookable appointments available up to four weeks ahead.  There are times when pressure on the system means that patients are asked to call back the following day when additional book on the day and forward booking capacity will be released: this is an on-going challenge: we continue to look at how we can manage this and, where possible within the resources we have available, increase capacity.

DID NOT ATTEND: PLEASE DON'T BECOME A 'DNA' STATISTIC

One opportunity to increase the number of appointments available is by reducing the number of appointments that are wasted because patients fail to attend.  DNAs are doubly frustrating because not only is the time is truly lost but, in most cases, the patient who has not attended will also wish to book another.  We recognise that everyone makes mistakes: we get tied up elsewhere, family or work commitments overrun or the person who has an appointment booked is sadly rushed into hospital.  We know that we will never have a 0% DNA rate - but we urge all patients to please cancel any appointment that they know they will fail to attend - even 10 minutes notice means that the GP can make a telephone call, or even fit in another patient.

The table below shows how many appointments have been wasted each month.

Month           

Appointments booked

Appointments that patients did not keep

Percentage booked appointments wasted 

Clinical time wasted: doctors and nurses

 DEC 16

 6,144

 219

 3.6%

 37 hours

 NOV 2016

6740

264  

 3.9%

  44 hours

 OCT 2016

6411 

 238

 3.7%

  40 hours

 SEPT 2016

 6835

 264

 3.9% 

  44 hours

 AUG 2016

 

 

 

 

 JUL 2016

 

 

 

 

 JUN 2016

 7322

 250

  3.4%

  41 hours

 MAY 2016

 7034

 205

 2.9%

  34 hours

 APR 2016

 7358

 225

 3.1%

  37 hours

 MAR 2016

 6777

 203

 3.0%

  33 hours

 FEB 2016

 7100

 212

 3.0%

  35 hours

 JAN 2016

 4722

 245

 5.2%

  40 hours

 DEC 2015

 5097

 260

 5.1%

  43 hours

 NOV 2015

 5108

 230

 4.5%

  38 hours

 OCT 2015

 6618

 224

 3.4%

  37 hours

 SEPT 2015

 6180

 223

 3.6%

  37 hours

 AUG 2015

 5419

 194

 3.6%

  32 hours

 JUL 2015

 

 257

 

  42 hours

 JUN 2015

 

 274

 

  44 hours

 MAY 2015

 

 221

 

  34.5 hours

 APR 2015

 

 188

 

  31 hours

 MAR 2015

 

 228

 

  38 hours

 FEB 2015

 

 194

 

  32 hours

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