Use eConsult to save both a phone call to book an appointment and potentially a visit to the surgery. You can also use it to request a Fit Note (sick note) or GP letter. This NHS-approved service ensures your GP gets the information he or she needs to help you as quickly as possible - and has lots of really useful self-care information too.
- Find your symptom, condition or request.
- Fill out a quick form.
- You will receive a response by phone or email, by the end of the next working day.
To submit blood pressure readings to your clinician via eConsult choose the 'I want help for my condition' option and then click the 'Start a review' button at the bottom right of the conditions screen. Then select 'Hypertension review' and follow the instructions. You will be required to submit three readings. Read our guide here
For a comprehensive, first step assessment of any new joint or muscle problem, try Phio. It is linked to the physiotherapy and other musculo-skeletal services available locally via the NHS, and is available to all patients, without an appointment, 24 hours a day, every day of the year. It is a powerful tool that can help you check whether your problem needs urgent attention or directing to another healthcare professional or it can start you on the journey for appropriate treatment straight away. To access it, scan the QR code above or click the link here.
If the App determines that you need professional review rather than self-care, it is possible that our First Contact Practitioners, based locally, may be a speedier alternative. You can book a consultation (telephone in the first instance) with one of the excellent physios working across the A31 Group of Practices by calling the surgery. It would be helpful to them if you mention when you speak with them that you have had a Phio assessment.
Online Access with the NHS App
GP online services can now be accessed via the new NHS App and allows you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to
- renew or order repeat prescriptions online
- view your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results (If you do not already have online access contact the practice to have this enabled)
The system is fully automated and will remotely check your ID etc, so you can be up and running in seconds, even when we are closed.
More information including a support page with frequently asked questions are available at www.nhs.uk/using-the-nhs-app/
If you do not have a smartphone or tablet you can access these services by filling in an application form that you can ask for at reception.
You will need to come into the surgery with photo ID (passport, driving licence) and proof of address identity (bank statement but not a gas, electricity or phone bill). If you don’t have these, please talk to us and we will help you sign-up.
Please be aware these services are only available to patients over the age of 16. Parents/guardians cannot request access on behalf of children in their care unless by proxy access - ask reception for more information.
Ordering repeat prescriptions electronically
Patient Access (see below) or the NHS App (https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/)are the simplest and most efficient options for patients who have internet access and an email account. They are totally secure; you simply choose the medication/s you require from the list of those on your 'repeat' list. Your request arrives straight into our clinical record system for processing.
If you do not have a login to Patient Access (it is simple to apply - click the link below) - you can email your repeat request to : email@example.com. This is a secure email address but patients are reminded to check the security of their own email provider when they are sending confidential information.