Online Video Consultations and Sending Photos
The Wilson Practice uses AccuRX, a programme integrated with our clinical system that allows us to send text messages, and also now gives your GP to ability to request a photo to be sent to the practice via your smartphone or tablet. These photos will only be used in support of your consultation and in sending these to us, the picture(s) will be added to your clinical record.
AccuRX stores these images as part of the process of transferring to the practice. The stored photos are on UK servers which are fully encrypted to NHS standards, and are inaccessible by any AccuRx staff. They are stored for the period of time recommended by the NHS Records Management Code of Practice.
AccuRX also supports our GPs in providing video consultations. These consultations are run through UK servers and are fully encrypted to NHS standards. These video consultations are not recorded and no images can or will be captured during these consultations.
Coronavirus (COVID-19) pandemic and your information
The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.
The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'
The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.
In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.
Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.
The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you.
Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.
It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice.
This notice explains who we are, why information is collected about you, the ways in which this information may be used, who it is shared with and how we keep it safe.
It also explains how the practice uses the information we hold about you, how you go about accessing this information if you wish to see it and to have any inaccuracies corrected or erased.
Privacy Notice (BIG PRINT)
Privacy Notice (Under 16s)
Our approach, regardless of your age, is exactly the same.