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Appointments

appointmentseconsult

More Coronavirus precautions to protect everyone:

NHS guidance and advice: www.111.nhs.uk/covid-19

With the increasing spread of coronavirus, we need to reduce unnecessary visits to the surgery. Please consider carefully if your problem is urgent or if it can wait and if you have respiratory symptoms, please do not come to the surgery: you may be putting other patients and the staff here at risk.  Check your symptoms via the website above

1. We are are cancelling routine appointments and clinics and consulting, where possible, by telephone. If you require GP advice, please use e-Consult (above) in the first instance. If as a result of a phone consultation or an e-Consult a clinician advises that you need to be seen, they - or reception - will liaise with you directly to organise this.

Our Duty Doctor and Nurse team is still working but please be reminded of the most up-to-date guidance around coronavirus and self-isolation. 

2.  For patients who generally collect their repeat prescription from the practice, this will no longer be possible. We will instead send those prescriptions direct to a pharmacy. This includes controlled drugs. Please indicate your chosen pharmacy on your prescription request. 

These new arrangements are in response to the evolving situation and based on guidance from Public Health England and with the support of our local commissioners.

With our patients' support we hope to deliver the safest possible service during this turbulent period. We remain committed to the health and well-being of our population and thank everyone for their support.

eConsult (click on the button above) is the fastest way to get advice from your GP - and you might not need to come in for an appointment.  All eConsults are reviewed by one of our GPs (your usual GP if they are in the surgery on the day the eConsult is received) and you receive a response by the end of the next working day.  Your GP may advise an appointment is required - either sooner, or in the next few days or weeks, in which case Reception will contact you to make one - or they may issue a prescription for you to collect or advise of another source of help or support. He or she may request that you book for some blood tests before making an appointment to see a doctor.  The service, which is fully supported by NHS England, is completely secure and has been designed and is regularly reviewed by a panel of working GPs. 

If you wish to make an appointment, please be aware that whilst the current Coronavirus concerns are in place, it will be a telephone consultation in the first instance and you may be asked to complete an eConsult if you are able and have not done so already. . Call Reception - 8:00am - 6:30pm Monday - Friday (excluding Bank Holidays).  You will be asked for brief details of the reason for your appointment to ensure you are booked with the correct person. Our Receptionists will not be able to make an appointment for you without a reason - and they too may recommend an eConsult.

A booklet with useful information about how the practice works and tips about appointments can be downloaded here

Early morning, later evening and Saturday morning appointments

‘The A31 Group of Practices’ Primary Care Network (The Wilson Practice, Bentley Village Surgery, Boundaries Surgery in Four Marks and Chawton Park Surgery) is working to develop services and improve access to general practice for all local patients.

Patients across 'the A31 Group' can book nurse/healthcare assistant (HCA) and GP appointments until 8pm every weekday, between 8am and 10am on Saturdays, on Tuesday, Thursday and Friday mornings between 7am and 8am at at least one of the surgeries, with the opportunity to arrange a telephone consultation in some of those morning, evening and weekend slots. There is also the option of seeing a GP at Basingstoke Hospital (RG24 9NA) on a Sunday morning.  These sessions (apart from the Sunday ones) are staffed by doctors, nurses, healthcare assistants and receptionists from  the A31 Group of Practices.  All clinicians have, with your permission, access to your medical record so that they can see your history and enter your consultation direct into your notes.

The additional appointments outside of 'core hours' (8am -6:30pm Monday - Friday) are all ROUTINE APPOINTMENTS. The clinicians working in these clinics are not available for urgent or emergency medical needs or for home visits. Our telephone lines are handled by the NHS 111 service outside of core hours.

TO BOOK AN 'EARLY', 'LATER', SATURDAY or SUNDAY APPOINTMENT

To book an 'A31' appointment, regardless of where it is being offered, simply contact Reception (01420 84676) as you would for a standard appointment here. You will be asked to confirm your consent to a clinician from another practice accessing your medical record.

Useful things to know about appointments and about getting information from the practice

  • Please be prepared for a receptionist to ask you some questions. It helps them to offer you the most appropriate appointment.

  • The receptionist will endeavour to give an appointment with your usual doctor.

  • A proportion of our appointments are available to be booked up to four weeks in advance.

  • If you wish to be seen today, the first stage will be a telephone conversation with one of our GPs or nurse practitioners. If we can resolve your concern over the telephone, we will endeavour to do so.

  • A patient will always be seen on the day if there is a clinical need.

  • Monday is our busiest day and it would be helpful if routine telephone calls and requests for follow-up appointments could wait until later in the week.

  • Please call for test results between 10.00am and 4pm.

  • Please call for prescription enquiries between 10.00am and 4pm

  • Please CANCEL YOUR APPOINTMENT by telephone if you no longer need it or are unable to keep it. More than 200 GP appointments and a similar number of nurse appointments are wasted each  month because patients fail to attend.  These appointments could be offered to someone else.

  • Our Duty GP will always see medically urgent cases as soon as possible

  • Routine appointments are  10-minutes long. If you think your problem is very complicated, or if you have several things that you want to discuss with your doctor, let the receptionist know and she will book a longer appointment for you.

  • If you are booking an appointment for a specific purpose, such as vaccination, a smear test or medical examination, please let us know, so that we can ensure the correct time slot and member of staff is booked.

  • If your enquiry can be dealt with over the telephone we ask that you complete an eConsult first, to provide the GP with the background information they require to make the phone call as effective and efficient as possible.

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