A booklet with useful information about how the practice works and tips about appointments can be downloaded here
Making an Appointment
You can make an appointment:
- on-line (see On-Line Services button under the Quick Links menu to the right of this page)
- or speaking to a receptionist during opening hours. Our phone number is 01420 84676.
You can also use the eConsult (click for direct link) service to seek assistance in self-managing your condition or to receive get GP advice and guidance promptly. eConsult is a clinically-approved questionnaire, tailored to the condition or part of your body about which you wish to consult. Your responses to the questions, and any free text you include, are reviewed by one of our GPs by the end of the working day after we receive the information. We then get back to you with advice, a prescription or an appointment. It is currently only configured for consultations with patients aged 18 and over. We anticipate that as well as saving some patients unnecessary visits to the surgery, the time saved in the practice will enable GPs to spend longer with those patients with more complex needs.
Update on access to appointments
We are working with Bentley Village Surgery, Boundaries Surgery in Four Marks and Chawton Park Surgery as ‘The A31 Group of Practices’ to develop services and improve access to general practice for all local patients.
From 1 July, in addition to patients across 'the A31 Group' being able to book nurse/healthcare assistant (HCA) and GP appointments at one of the local surgeries until 8pm every weekday and between 8am and 10am on Saturdays (with the option of seeing a GP at Basingstoke Hospital (RG24 9NA) on a Sunday morning), there will also be GP and nurse/HCA appointments on Tuesday, Thursday and Friday mornings between 7am and 8am at at least one of the surgeries, with the opportunity to arrange a telephone consultation in some of those morning, evening and weekend slots. These sessions (apart from the Sunday ones) are staffed by doctors, nurses, healthcare assistants and receptionists from the A31 Group of Practices.
We are grateful to all patients who responded to our recent survey on access and services to help us with planning these developments. In addition to the changes above, we are looking at how we can broaden the range of services on offer from our surgeries and we are developing a fact sheet to address the most common questions and observations raised through the survey.
PLEASE NOTE: ROUTINE APPOINTMENTS ONLY
The additional appointments outside of 'core hours' (8am -6:30pm Monday - Friday) are all ROUTINE APPOINTMENTS. The clinicians working in these clinics are not available for urgent or emergency medical needs or for home visits. Our telephone lines are handled by the NHS 111 service outside of core hours.
TO BOOK AN 'EARLY', 'LATER', SATURDAY or SUNDAY APPOINTMENT
To book an 'A31' appointment, regardless of where it is being offered at, you still make the appointment through The Wilson Practice reception (either on the telephone or in person). This is because you need to confirm your consent to a clinician from another practice accessing your medical record before the information can be made available to them. For this reason, at the present time, these appointments cannot therefore be booked on-line
Useful things to know about appointments and about getting information from the practice
Please be prepared for a receptionist to ask you some questions. It helps them to offer you the most appropriate appointment.
The receptionist will endeavour to give an appointment with your usual doctor.
A proportion of our appointments are available to be booked up to four weeks in advance.
If you wish to be seen today, the first stage will be a telephone conversation with one of our GPs or nurse practitioners. If we can resolve yor concern over the telephone, we will endeavour to do so.
A patient will always be seen on the day if there is a clinical need.
Monday is our busiest day and it would be helpful if routine telephone calls and requests for follow-up appointments could wait until later in the week.
Please call for test results between 10.00am and 4pm.
Please call for prescription enquiries between 10.00am and 4pm
Please CANCEL YOUR APPOINTMENT by telephone or on-line if you no longer need it or are unable to keep it. We have over 200 GP appointments and a similar number of nurse appointments wasted each month - these appointments could be offered to someone else.
Medically urgent cases will always be seen as soon as possible but it may not be with your usual doctor.
Routine appointments are 10-minutes long. If you think your problem is very complicated, or if you have several things that you want to discuss with your doctor, let the receptionist know and she will book a longer appointment for you.
If you are booking an appointment for a specific purpose, such as vaccination, a smear test or medical examination, please let us know, so that we can ensure the correct time slot and member of staff is booked.
If your enquiry can be dealt with over the telephone you can ask that your doctor calls you. Econsult may also be useful in this situation.