Waiting to see a doctor

Sitting in the waiting room, waiting your turn to see the doctor, is not most people’s idea of fun.  Perhaps surprisingly, one of the things the doctors least like and find most stressful is running behind and keeping patients waiting.

Appointments are booked at 10-minute intervals. On average this works out about right; if we allowed longer we would have to see fewer patients and so patients would encounter greater difficulty in booking routine appointments. If we had shorter times our consultations would be less adequate or be even more likely to overrun.

However 8 or 9 minutes with the doctor may not be sufficient for your needs on every occasion. We would suggest the following simple steps to try to help prevent us from running late.

  1. If you have a problem that you think may be long or difficult please ask the receptionist to book you a double appointment
  2. Try to avoid bringing multiple problems to a single consultation. Please book a double appointment, or more than one appointment if you have a number of issues to discuss.
  3. Please arrive on time for your appointment even if you are aware the GP or nurse you are seeing can run late. A DNA (did not attend) and a late cancellation in one surgery means that they can catch up. Your assistance in this matter is greatly appreciated.

Occasionally our doctors are called out on emergencies. This can create havoc with a booked surgery, but it is unavoidable. We apologise should this affect you but ask for your forbearance under these difficult circumstances. 

Should there be a significant delay, our reception team will let patients know. 

If you feel you have been overlooked, please let reception know; we have had examples when a patient has missed their name being called, the clinician has assumed they have not bee able to attend the surgery, and moved on to the next person on their list.

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