Patient Access (see Order Online above) offers the simplest and most efficient option for patients.  It is totally secure; you simply choose the medication/s you require from the list of those on your 'repeat' list. Your request arrives straight into our clinical record system for processing.

If you do not have a login to Patient Access (it is simple to apply - click the link above) - you can email your repeat request to : This is a secure email address but patients are reminded to check the security of their own email provider when they are sending confidential information.

CORONAVIRUS ARRANGEMENTS: Medicine collection/delivery

For patients who are self-isolating and who are concerned about getting their repeat medication, there are a number of volunteer groups who can assist, including Binsted, Bentley and Froyle Care Group (01420 23440); Alton Covid Mutual Aid Group (07466 304501 (staffed 9-5pm weekdays); e-mail;

Asthma inhalers

Please note: we will continue to issue prescriptions for these for regular inhaler users, but if patients who have not attended asthma clinic in the past two years start to develop symptoms, we are asking them to contact the practice - by phone or eConsult - to arrange a discussion with one of our specialist nurses.

More Coronavirus precautions to protect everyone:

NHS guidance and advice:

With the increasing spread of coronavirus, we need to reduce unnecessary visits to the surgery. Please consider carefully if your problem is urgent or if it can wait and if you have respiratory symptoms, please do not come to the surgery: you may be putting other patients and the staff here at risk.  Check your symptoms via the website above

1. For patients who generally collect their repeat prescription from the practice, this will no longer be possible. We will instead send those prescriptions direct to a pharmacy. This includes controlled drugs. Please indicate your chosen pharmacy on your prescription request. For patients who are self-isolating and who are concerned about getting their repeat medication, there are a number of volunteer groups who can assist, including Binsted, Bentley and Froyle Care Group (01420 23440); Alton Covid Mutual Aid Group (07466 304501 (staffed 9-5pm weekdays); e-mail;

2.  We are are cancelling routine appointments and clinics and consulting, where possible, by telephone. If you require GP advice, please use e-Consult (above) in the first instance. If as a result of a phone consultation or an e-Consult a clinician advises that you need to be seen, they - or reception - will liaise with you directly to organise this.

Our Duty Doctor and Nurse team is still working but please be reminded of the most up-to-date guidance around coronavirus and self-isolation. 

These new arrangements are in response to the evolving situation and based on guidance from Public Health England and with the support of our local commissioners.

With our patients' support we hope to deliver the safest possible service during this turbulent period. We remain committed to the health and well-being of our population and thank everyone for their support.

Repeat Prescriptions: Coronavirus update

We are asking patients who are on repeat medication not to request additional quantities because they are concerned about Coronavirus limiting their ability to get future supplies. The government is doing all it can to protect supply chains and advises that stockpiling may lead to artificial shortages.  Thank you for your consideration.

Repeat Prescriptions: general

Please allow 48 hours, excluding weekends and Bank Holidays, (ie two working days) for your request to be processed.

If you have any problems or queries, please e-mail the prescription team:, or telephone the surgery

Our leaflet, Help us to help you, has more information about repeat prescriptions.

pillsYour own doctor will decide if the medicine you are taking can be continued without you coming back to see them. If not, you will not be able to request a repeat prescription. Patients on repeat prescriptions still require a review periodically - this may be face to face - with a GP or one of our nurses, or it could be by telephone or e-Consult if you and your GP agree this is appropriate. These are generally at six or 12 month intervals. There will be a note on your 'repeat slip' (the white, right hand side of the prescription form), when your review is due.

  1. You can request a repeat prescription online. First you need to contact the practice to get a PIN number and then simply click on the link above and follow the instructions. The system is confidential and secure. The link takes you from The Wilson Practice to the software system we use to manage appointments.
  2. You can also request a repeat by completing the white form attached to your prescription listing your repeat medicines. Simply tick which medicines you require and return it to the practice giving at least two working days' notice.

We can transmit prescriptions (except those with Controlled Drugs) to pharmacies locally.  This is quick and secure, if you would like us to do this, please visit your chosen pharmacy and complete an 'EPS Nomination Form. We also have arrangements with all Alton and Four Marks chemists to collect prescriptions so that they can be made up ready for patients to collect. If you wish to take advantage of this service, please indicate your chosen chemist at the bottom of your form. 

If you are using the online service there is a white box at the end for you to type in your destination request.

Some chemists will deliver prescriptions, but this needs to be discussed with the chemist.

Please note to prevent errors occurring we do not take requests for repeat prescriptions over the telephone.

We tend to give medicines in 1 or 2 monthly prescriptions. Giving larger quantities tends to increase the amount of wastage. In our area, prescriptions cost the NHS £14 million per year, of that, £1 million is thrown away. Please help us to reduce this awful waste of resources;

  • don't order more than you need.
  • don't order everything on your list when you only need one or two things.

Some conditions qualify for free prescriptions. If this applies in your case the chemist or your doctor will give you the appropriate form to complete.

For those that pay, a single prescription currently costs £9.15 (from April 2017). If you have multiple medications it may be cheaper to get a pre-payment certificate for repeat prescriptions. These are cost-effective if you require more than 13 items over the course of a year, or more than three items in three months. Your pharmacy will have more details, or you can apply online at

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