Please note to prevent errors occurring we do not take requests for repeat prescriptions over the telephone.
Requesting your Medication
1. Patient Access (see Order Online above) offers the simplest and most efficient option for patients. It is totally secure; you simply choose the medication/s you require from the list of those on your 'repeat' list. Your request arrives straight into our clinical record system for processing.
2. If you do not have a login to Patient Access (it is simple to apply - click the link above) - you can email your repeat request to: firstname.lastname@example.org. This is a secure email address but patients are reminded to check the security of their own email provider when they are sending confidential information.
3. You can also request a repeat by completing the white form attached to your prescription listing your repeat medicines. Simply tick which medicines you require and return it to the practice giving at least two working days' notice.
CORONAVIRUS ARRANGEMENTS: Medicine collection/delivery
With the increasing spread of coronavirus, we need to reduce unnecessary visits to the surgery so for patients who generally collect their repeat prescription from the practice, this will be reduced as much as possible to keep contacts within the practice to a minimum and we will instead send those prescriptions direct to a pharmacy. This includes controlled drugs. Please indicate your chosen pharmacy on your prescription request.
For patients who are self-isolating and who are concerned about getting their repeat medication, there are a number of volunteer groups who can assist, including Binsted, Bentley and Froyle Care Group (01420 23440); Alton Covid Mutual Aid Group (07466 304501 (staffed 9-5pm weekdays); e-mail; email@example.com)
Please note: we will continue to issue prescriptions for these for regular inhaler users, but if patients who have not attended asthma clinic in the past two years start to develop symptoms, we are asking them to contact the practice - by phone or eConsult - to arrange a discussion with one of our specialist nurses.
Repeat Prescriptions: Over-ordering during COVID
We are asking patients who are on repeat medication not to request additional quantities because they are concerned about Coronavirus limiting their ability to get future supplies. The government is doing all it can to protect supply chains and advises that stockpiling may lead to artificial shortages. Thank you for your consideration.
Please allow 48 hours, excluding weekends and Bank Holidays, (ie two working days) for your request to be processed.
If you have any problems or queries, please e-mail the prescription team:
firstname.lastname@example.org, or telephone the surgery